Shipping and Returns

Shipping

Toptek Store use various shipping methods based on the item you purchase and where you live. We will select the most suitable shipping method at our discretion. We aim to dispatch all orders within 1 business day however, in the peak periods, the dispatch times may increase. 

 

Delivery times will vary based on your delivery address. Typical delivery times are:

Adelaide, Melbourne, Sydney Metropolitan areas – Standard Shipping 3-5 Business Days, Express Shipping 1-2 Business Days

Brisbane, Darwin, Perth Metropolitan areas– Standard Shipping 3-7 Business Days, Express Shipping 1-3 Business Days

For deliveries outside of the metropolitan area or remote locations delivery time can extend up to 15 business days.

 Deliveries during peak periods (Christmas, EOFY, Black Friday) may experience extended delivery time-frames.

 

Christmas cut-off dates

Standard Delivery – Monday December 13

Express Delivery – Monday December 20 (December 15 for WA and NT)

 

Please note, the shipping cost provided at the checkout is an estimate only. If the actual shipping cost greatly exceeds the estimate, Toptek representative will contact you as soon as possible.

 Change-of-Mind Returns

If you have made a purchase and change your mind, Toptek Store offers a change-of-mind return period of 30 days from the purchase date, subject to the conditions below.

For accessories, change-of-mind returns are accepted within 10 days of the purchase date.

Change-of-mind returns are a voluntary store policy and are not a right provided by the Australian Consumer Law.

To be eligible for a change-of-mind return, the product must be unused, unopened and in the same condition in which it was received, including the original packaging and accessories.

A restocking fee of up to 30% may apply to approved change-of-mind returns. The applicable fee will depend on the product, its condition and whether it can be returned to saleable stock.

For approved change-of-mind returns, the original delivery and handling charges are non-refundable, and the customer is responsible for return freight costs.

Toptek Store may reject a change-of-mind return if the product does not meet the applicable return conditions.

Important: The change-of-mind return conditions, including the applicable return period, packaging requirements and restocking fee, do not apply where a product is being returned because of a fault or because the customer is exercising their rights under the Australian Consumer Law.

Faulty Products and Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product has a problem, Toptek Store may assess or test the product before determining the appropriate remedy.

For a major failure, the customer may generally choose between a refund or replacement.

For a minor failure, Toptek Store may repair or replace the product within a reasonable time, as appropriate.

The change-of-mind return conditions, including any restocking fee, packaging requirements and change-of-mind time limits, do not apply to claims made under the Australian Consumer Law.

Return Process

Please keep your proof of purchase, such as your receipt or invoice.

Please do not send your purchase directly to the manufacturer when requesting a return through Toptek Store. Please contact sales@toptek.com.au and provide your contact details, order or invoice details, product details including the serial number where applicable, and a description of the issue.

Customers are not restricted from contacting the manufacturer directly. A manufacturer may sometimes offer a faster or more convenient support option. However, contacting the manufacturer does not remove Toptek Store’s obligations under the Australian Consumer Law.

We will review your return request and, where required, issue a Return Authorisation (RA) number and return instructions.

Issuing an RA number does not by itself determine whether a product is faulty or what remedy will apply. We may assess or test the product before determining the appropriate remedy.

Where appropriate, we may liaise with the manufacturer or distributor as part of the assessment or warranty process.

Any return, repair, replacement or refund will be handled in accordance with the customer’s rights under the Australian Consumer Law and any applicable manufacturer warranty.

 

Non-returnable items:

• Gift cards
• Downloadable software products
• CD, DVD, software or video game that has been opened.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Repair Notice

If your item is approved for repair, please backup all your data from the device (if applicable) prior to returning the item to us. Toptek Store is not responsible for any of your stored data on the device. In some cases, repairs include resetting the device to factory default setting which automatically erases all data.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you of the outcome. We will also notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

 

Late or missing refunds

After the refund is processed by Toptek Store, financial institutions may take additional 5 working days before your refund is officially posted.

If you do not see the refund in your bank account within 5 working days, please contact your financial institution.

If you have contacted your financial institution and you still have not received your refund yet, please contact us at sales@toptek.com.au.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping

Once we have confirmed your eligibility or a repair, refund or replacement, we will contact you via email with return address for the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We can arrange the return of the item however, the cost of shipping will be passed onto you. You will be advised of the cost of shipping prior to us arranging the return. If we arranged pickup from your location and you were not present when the courier arrived, the courier company may charge an additional fee, in which case, the fee will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.

 

Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any or all parts of the Returns Policy by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. your continued use of our website or the Service following the posting of any changes to the Returns Policy constitutes acceptance of those changes. A restocking fee of up to 30% may apply to approved change-of-mind returns. The applicable fee will depend on the product, condition of the returned item, packaging and whether the product can be returned to saleable stock. No restocking fee will apply to a return where a refund, replacement or repair is required under the Australian Consumer Law